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Apologies for not updating you all sooner, during these unprecedented times we were classified as keyworkers by the government and have been available throughout the lockdown, with additional Covid-19 safety precautions of course
With a large proportion of our commercial clients closed, our services were limited to domestic customers and property management such as our letting agent clients
During the lockdown we discovered quickly that the shortage of essentials like toilet paper substitutes were being used, these caused big problems to drainage systems, for example – blockages of cloth wipes, kitchen roll and increased usage as a result of people stuck at home. We also found people were reluctant to resolve issues initially during the lockdown, and were likely to delay seeking assistance, this lead to a large number of clients with issues that had escalated, for example sewage overflowing, some clients even closed off one of the property bathrooms
Our repair department was also tested, due to the shortage and difficulties sourcing building materials our network and good connections with other companies were invaluable as we pulled together. An example of this was an elderly client in Buckley, they had a new blockwork patio installed prior to lockdown, their contractor had collapsed the drain below during the compacting of the sub base, we were able to replace the drain and relay the patio, restoring full system flow and reinstatement of the patio. This was possible by using our limited stock of materials and also sourcing materials from our valued connections.
After the easing of the lockdown restrictions our teams have been very busy
Reactive call outs to domestic and commercial customers are constant, cleaning, clearing, unblocking and carrying out root removal using high pressure water jetting are daily tasks.
Our planned work including camera inspection surveys and repairs have continued and are fully operational
We are currently working on a variety of projects,
We have ongoing tasks working for our clients to gain permissions, approvals, installs and signoffs by Welsh Water; we have section 104 & 106 agreements approved and underway for new sewer connections, sewer asset diversions and build over agreements. As SSIP Approved contractors we can manage this entire process from initial planning through to installation and sign off.
Our surveying team have been working on Welsh Water adoption surveys for property developments in Denbigh, Ruthin, Mold, Chester & Wrexham. This process involves a deep clean of the adoptable sewers using high pressure water jetting, the camera inspection survey is then completed and a detailed report and recordings sent to the client and water authority for assessment, should defects be found the developers ground working teams carry out the required repairs then a secondary survey is completed and the adoption is granted. We have also been working on a project with Flintshire Council & Wales and West Housing in Holywell, identifying connections of surface water drainage to the foul sewer network in order to free up capacity for planned development in the town
In the coming weeks we have work planned in, Hoole, Poulton, Wrexham, Denbigh, Mold, Ruthin, Gwersyllt, Waverton, Saighton, Blacon, Saughall, Buckley, Flint, Gwernymynydd & Hawarden, carrying our repairs by excavation, no dig CCIP lining tasks, camera surveys, site investigations, drain tracing, rootcutting, unblocks and 104 & 106 SSIP sewer work.
In other news we have launched our sister company DT Plumbing & Heating services, as a trusted and experienced contactor for multiple letting agents our sister company is carrying out landlord safety certificates, boiler replacements and reactive calls to faults. More information to follow on this in the coming weeks.
Thanks for taking the time to read our blog; we are standing by should you need us.